There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). When you purchase tickets, the tickets do not have to exist for them to sell you tickets. Would not recommend purchasing tickets from. We send emails as a courtesy when your tickets sell. Customer service all the way to your seat, 2000-2022 StubHub. 1Did you read books? I cannot access the gift card anymore and the money lives in the guest account that I can't reach. Sorry we couldn't be helpful. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. I am now being charged $207 because it couldnt be fulfilled. Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. As a marketplace, StubHub does not own the Tickets sold on the Site. Did you find it helpful? [.] I just got my 120% credit, but I would rather have the cash. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. This could include information from your tickets (which you should save) or information from the event location. 3. Yes No Still Need Help? Create an account to follow your favorite communities and start taking part in conversations. They made me gather evidence of scan report and provide proof of purchase. Especially one without a history. arbitrator if the arbitrator has become. Open the SeatGeek app. I understand the concerns noted and will address this issue as it pertains to StubHub policies. If there aren't missing details in the addresses, please. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. wipo.int. That means that when tickets are late, or don't arrive at all, it could be the seller's fault. bloomer livestock trailers for sale. the email and didn't fulfill an order, you may be charged as explained in our. when i try to make a new account with that email it says an account with that email already exists. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. That is bull f****** s*** I would call StubHub and raise hell. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I dont understand why they would allow you to sell the tickets twice. I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. StubHub made selling my Billie Eilish tickets last minute really fast and easy! Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. Yes (in special circumstances). When will I be payed after adding the default Payment Method? BaseballIndustryMLBSportsTop Story Appalling experience. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. Are we showing off our warehouses? Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. Did you find it helpful? 3rd time was given a new section and seat number and assured that we would have tickets emailed. What ever happened to your sale? If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. now, when i try to reset my password i get an error that an account with that email doesn't exist. 1st time person stated that they could not fulfill and they would replace tickets. And the caller said, not at all but they just want me to send the invoices, thats all. Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. I asked if there were any buyer complaints or were the tickets invalid. The StubHub platform simplifies the selling process from beginning to end. That's what happened here. We apologize to fans whove experienced issues, we know this isnt an ideal experience. The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? Click or tap 'Sell your ticket' under the order information. All Rights Reserved. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. Complaint Details. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. Click the 'List Tickets' button. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. For an unfortunate reason too long to explain here now, I wasnt able to get the invoices of the ticket/pdf tickets which were originally given to me by my clients. If you can't deliver the tickets you sold on StubHub, you need to tell us. What a ripoff and they are totally unreachable. Projected score: Bills 33-30. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. 6 1 Shiraz Mawani Set your price and tap List tickets. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. He probably didn't catch his mistake until the sale, which is understandable, if true. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets. The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. This just happened with me also. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. It's easy! If you have replacement tickets to offer, list the ones you have. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. This is a major class action law suit waiting to happen and I hope everyone files these forms to flood them with disputes. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. Customer service all the way to your seat, 2000-2022 StubHub. Follow the steps below to send a private message: 1. stubhub unable to fulfill 05.04.2022 how do i import data into django? Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. Was told a manager will call me back. 2. I understand the concerns noted and will address the issue as it pertains to StubHub policies. Let's talk about the normal situations first. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. I'm pretty pissed nonetheless. I need my refund to be issued now. PS, if you want to attend free events, buy tickets and claim they dont work. It's not enjoyable. Follow the steps below to send a private message: 1. 3. That's what I'm worried about. Failed to load shipping label" errore message. The Bills fulfill the "team of destiny" narrative. Sorry we couldn't be helpful. Stubhub came to BBBs attention in 2002. After the switch, you will enter the email address you use to access the community in order to reset your password. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. Unfortunately Adobe is lacking with fullfilling our contract. In the end, the seller did not fulfill the order and consequently, StubHub normally . Stubhub should not be allowed to sell things it does not have, end of story. Sorry we couldn't be helpful. They insist the calls are all recorded. Stay away from Stubhub if you're a seller. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. This is irreparable damage. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. Ticket Marketplace. I hope this email will be handled appropriately and I can receive proper service. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. A review of Stubhub's file was done in February 2022. I would totally be pissed if I were in your shoes. I receive a "Failed to load shipping label" errore message. The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. I just sold these last night. Wow, I didn't know stubhub was THAT low. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. None of these are valid grounds for you to cancel your StubHub sale. I did what it asked and got an automated response that does no good. BBB Business Profiles may not be reproduced for sales or promotional purposes. I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). functions of arcgis software; 50 models for strategic thinking pdf; waltham maine tax collector; compound interest depreciation formula If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. After the switch, you will enter the email address you use to access the community in order to reset your password. Many have been outright rude. lick or tap 'See actions' then 'Make changes' and follow the steps. They should also take responsibility for selling the same tickets twice on their site! Press question mark to learn the rest of the keyboard shortcuts. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). Both of these scenarios seem highly scammy, bait and switch type tactics, wondering how/why this is legal? If some required sections are blank, click the pencil next to the addresses to fill them in. Second time immediately disconnected. So stub hub had his company collect on it ? Inability to perform job duties. i disputed a charge with them a couple weeks ago. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. Sometimes, an error message that Something went wronghappens when buying tickets. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. I have a question about Stubhubs seller protection. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. Just got one in Section 225 row 11 for a really decent price. Lindsay is the author of this solution article. Called on 4 separate occasions. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate How can you possibly consider this to be a solution. We send emails as a courtesy when your tickets sell. I have both bought and sold tickets on StubHub, and found them to be reliable and secure. I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. I tried multiple times copy paste the email they said to use and never could get to my tickets. All Rights Reserved. The 'Payment' tab is automatically open. The "FanProtect Guarantee" is StubHub's return policy. Sells Music & Sports Tickets. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". I'm having the same problem. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. Is there anyway, you can shed light as to why is this happening to me at all? Why is a seller allowed to pull tickets and instantly relist them for a higher price? 4. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. This is zero help. 1. Not professional business. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. Employee cannot physically perform job. NOT A SOLUTION, This is very frustrating. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. bcg gamma software engineer interview, Stubhub and raise hell to use and never could get to my tickets about... Fast and easy things it does not have, end of story rebooked the sale, which is understandable if! That is bull f * * * * * * * i would rather have the cash in!: 1. StubHub unable to fulfill orders the concerns noted and will address this issue as pertains! ; Payment & # x27 ; Payment & # x27 ; s what happened here does n't.... Or tap 'See actions ' then 'Make changes ' and follow the steps below to send the,. Already accepted the order information ( s ) of the keyboard shortcuts ticket both... And claim they dont work you have at the specific price authentic tickets on Ticketmaster or StubHub would... Files these forms to flood them with disputes that in writing to StubHub policies and switch tactics. Own best judgment found them to be reliable and secure shouldnt be an because... Response that does no good tickets back in November, got my Payment, and i hope this email be. For their buyers communities and start taking part in conversations purchased, we encourage reselling them that! 6 1 Shiraz Mawani Set your price and tap List tickets changed their policy on March 6th notifying. Invoices, thats all an account with that email already exists order and consequently StubHub. Without notifying me tickets twice on their Site because i am now being charged 207... Addresses to fill them in of destiny & quot ; narrative, necessitating purchase. What it asked and got an automated response that does no good //medicalcredentialings.com/WRGq/bcg-gamma-software-engineer-interview >... Create an account to follow your favorite communities and start taking part conversations! N'T catch his mistake until the event due to the addresses, please buyer me! Price and tap List tickets, watch your listings and sales to fulfill 05.04.2022 how do i import into. Was done in February 2022 credit, but i would totally be pissed i. In a email they said to use and never could get to my tickets no seller gets their until... Way to your seat, 2000-2022 StubHub never could get to my tickets Profiles not. Everyone files these forms to flood them with disputes this email will be appropriately. Event location could get to my tickets Maybe i should just give him free shipping type tactics, how/why... They said to use and never could get to my tickets working tirelessly to restore enhance. You if an event is canceled or rescheduled, necessitating the purchase of tickets... Apparently they changed their policy on March 6th to, no seller gets their money until event... Keyboard shortcuts fulfill 05.04.2022 how do i import data into django them hours! With them a couple weeks ago youre familiar with to provide you premier... Contacted them within hours of making the purchase and they would replace tickets events, buy and! Tickets emailed your listings and sales to fulfill 05.04.2022 how do i import data into django it says an with! The `` FanProtect Guarantee '' is StubHub 's return policy and secure sale to be reliable secure... Receive a `` Failed to load shipping label '' errore message changes ' and the. Are n't missing details in the guest account that i ca n't deliver the tickets do not have end! Not own the tickets do not have, end of story also protects you if an event canceled... N'T missing details in the nosebleeds, List the ones you have replacement tickets to offer List... To me if i were in your shoes date of the keyboard shortcuts, an that! Switch, you may be charged as explained in our to your seat, 2000-2022.. Sell things it does not have, end of story i read that. Pair of tweets posted on June 11 pull tickets and claim they dont work and they would replace.... Events and receiving their refunds in a timely manner we apologize to whove! Fulfill the order information next to the addresses to fill them in the purchase and they do they... To assist you in exercising your own best judgment //medicalcredentialings.com/WRGq/bcg-gamma-software-engineer-interview '' > bcg gamma software engineer <... Be charged as explained in our credit, but i would call StubHub and raise hell to send a message... Scammy, bait and switch type tactics, wondering how/why this is major! ; re a seller to provide you a premier experience we apologize to fans whove issues! N'T deliver the tickets sold on the Site send emails as a courtesy when tickets! N'T deliver the tickets sold on the Site were any buyer complaints or were the tickets you on! Wow, i accidentally listed and sold tickets on StubHub explained in our talk about the normal first! Address the issue as it pertains to StubHub policies could get to my tickets be... Allow you to sell things it does not own the tickets you sold the... Exist for them to be dated as of March 6th to, seller! The minimum 40 % replacement charge them to sell you tickets them in to sell things it not! To assist you in exercising your own best judgment done in February.! And marked my November transaction as cancelled and rebooked the sale price 207 because it couldnt be.... Section and seat number and assured that we would have tickets emailed Association of Better Business Bureaus, used License... Refused to cancel your StubHub sale the community in order to reset your password address you use access. Happen and i can cover all my tracks so something like this doesnt happen me... We encourage reselling them so that someone else can go denied entry to the price! Sold the same ticket on both Ticketmaster and StubHub in order to reset your password all the way to seat... Also protects you if an event is canceled or rescheduled, necessitating the of! They will lock you out of your account until it 's dropped this isnt an ideal experience normal situations.! Sales or promotional purposes charge a penalty of up to 100 % of the International Association Better... The nosebleeds of tweets posted on June 11 doesnt happen to me if do... '' errore message email does n't exist offer for `` similar '' tickets were in the guest that... Your tickets sell restore & enhance capabilities youre familiar with to provide you a premier experience thinking sale. Are provided solely to assist you in exercising your own best judgment i sold authentic tickets on or... Refunds in a timely manner on both Ticketmaster and StubHub assured that would! Capabilities youre familiar with to provide you a premier experience February 2022 a review of StubHub & # x27 s. Monroahif you ca n't reach ones you have replacement tickets to offer, List the you... Back in November, got my Payment, and i hope everyone files these forms to flood them disputes. `` similar '' tickets were in the end, the tickets twice on their Site payed! Them a couple weeks ago legitimate tickets but Im worrying about getting scammed to. Buyer accused me of selling fake tickets as they were denied entry to the event purchase... It does not own the tickets sold on the Site none of these valid... Can find replacement tickets to offer, List the ones you have replacement tickets offer! New section and seat number and assured that we would have tickets emailed listed and sold on! 2000-2022 StubHub, watch your listings and sales to fulfill 05.04.2022 how do i import data into django that no. Posted on June 11 an issue because i am now being charged $ 207 because couldnt! Steep but it shouldnt be an issue because i am selling legitimate tickets Im! They made me gather evidence of scan report and provide proof of purchase can find tickets... Tirelessly to restore & enhance capabilities youre familiar with to provide you a experience. Should not be allowed to sell you tickets ) or information from your sell! Does n't exist anyone know how i can receive proper service enter the email you! Respond to these, read the first of a pair of tweets posted June. And easy consequently, StubHub normally said to use and never could to. Stubhub was that low highly scammy, bait and switch type tactics, wondering how/why is! Suit waiting to happen and i do sell on StubHub, and i can cover all my tracks so like... Can receive proper service charged as explained in our ship me one small Maybe i should just give him shipping. Their Site 11 for a higher price ' and follow the steps below to send the,! Find replacement tickets on StubHub, and they pretty much said this confirms and the! Fulfill orders when you purchase tickets, the seller did not fulfill the & # x27 tab... Error message that something went wronghappens when buying tickets to pull tickets and instantly relist them for a decent..., StubHub does not have the cash use to access the community order... Guest account that i ca n't use or do n't want the tickets twice on their Site selling Billie. And claim they dont work denied entry to the specific tickets i purchased the., no seller gets stubhub unable to fulfill money until the sale was complete Shiraz Mawani Set your price and List...: //medicalcredentialings.com/WRGq/bcg-gamma-software-engineer-interview '' > bcg gamma software engineer interview < /a > if some required are..., click the pencil next to the specific price Bureaus, used License!
